Branch Manager
Our client, a reputable company with a long-standing history providing professional adjusting services to insurance providers across Canada, is seeking an experienced Branch Manager to oversee operations within the Winnipeg branch. This role is primarily responsible for leading adjusters and managing all incoming claims, ensuring effective handling from intake through to resolution. It also includes responsibility for adjusting claims, reporting to insurers, and business development, along with ongoing coordination and communication with insurers, brokers, claimants, contractors, and other third parties to support the timely and professional handling of claims.
The successful candidate will possess, at minimum, a Level 2 Insurance Council of Manitoba licence and bring a strong balance of technical adjusting expertise and operational leadership, with the ability to manage complex claims while maintaining a high standard of service delivery. This opportunity offers significant autonomy and ownership over operations, along with the ability to contribute to the continued growth of the business.
Key Responsibilities
Operations Management
Oversee the day-to-day operations of the Winnipeg branch, including claim intake, assignment, and progression, ensuring efficient and timely claims handling;
Act as the primary point of contact for insurance clients, maintaining strong professional relationships and ensuring service expectations are consistently met;
Monitor claim volumes, turnaround times, and overall branch performance, identifying areas for improvement and implementing appropriate solutions;
Oversee risk management practices within the branch, ensuring claims are handled with appropriate diligence and in alignment with regulatory and industry requirements;
Ensure strong relationships with existing clients while identifying and pursuing new business opportunities to support continued growth;
Maintain and optimize operational processes and systems to support accuracy, efficiency, and consistency in service delivery.
Claims Management
Manage a portfolio of insurance claims from assignment through to resolution, ensuring timely and accurate handling of each claim;
Conduct thorough investigations, including site inspections, interviews with claimants and witnesses, and review of relevant documentation;
Review and analyze police reports, medical reports, and other documents to determine the validity of a claim;
Evaluate coverage, liability, and quantum, applying policy wording and industry standards to determine claim outcomes;
Prepare detailed reports, recommendations, and settlement analyses for insurance clients, ensuring clarity, accuracy, and adherence to service standards;
Maintain ongoing communication with insurers, claimants, contractors, legal counsel, and other third parties throughout the lifecycle of each claim;
Monitor claim progress, identify potential risks or escalations, and take appropriate action to mitigate exposure;
Support catastrophe response or high-volume periods as required, including travel where necessary.
Required Skills and Experience
Minimum Level 2 licensing under the Insurance Council of Manitoba;
Level 3 licensing under the Insurance Council of Manitoba is considered an asset;
Independent Adjuster Licence in Ontario or other Canadian provinces and territories is considered an asset;
Completion of the Institute of Canada Chartered Insurance Professional (CIP) program is considered an asset; candidates currently pursuing the designation will also be considered;
Minimum 4–6 years of experience in claims adjusting, with demonstrated ability to manage files independently from intake through to resolution;
Demonstrated experience in managing professionals, including oversight, guidance, and support for performance and development;
Demonstrated experience maintaining strong client relationships and identifying and securing new business opportunities;
Strong analytical and decision-making skills, with the ability to assess coverage, liability, and quantum effectively;
Excellent written and verbal communication skills, with the ability to prepare clear, concise reports and maintain professional correspondence with clients and third parties;
Highly organized with strong time management skills, and the ability to manage multiple claims and competing priorities in a deadline-driven environment;
Detail-oriented with a high level of accuracy and sound judgment in file handling and documentation;
Professional and personable, with a strong service focus and the ability to build and maintain strong relationships;
Self-motivated and driven, with the ability to work independently and take ownership of claims and branch operations;
Proficiency in Microsoft Office, including Word, Excel, and Outlook;
Experience with Xactimate and DocuSketch is considered an asset;
Valid driver’s license and access to a reliable vehicle, with willingness to travel as required;
Current valid Criminal Record Check will be required.
Benefits and Compensation
Competitive commission-based compensation structure;
Vehicle allowance and expense card provided for business-related costs;
Company-covered phone plan;
Comprehensive extended health and dental benefits;
Participation in profit-sharing bonus program.
How to Apply
If you are interested in this exciting opportunity, email a copy of your resume to nfranco@fhblack.com.
We thank all applicants in advance; however, only those individuals who best meet our qualifications will be contacted. All other resumes will be kept on file for future consideration.
